This Privacy Policy describes how https://alnasser.solutions/ collects, uses, and discloses your Personal Information when you visit the Site and book appointments for home visits.

When you visit the Site, we collect certain information about your device and your interaction with the Site. We may also collect additional information if you contact us for support or to schedule an appointment. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.” See the list below for more information about what Personal Information we collect and why.

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor and CRM system.

• Examples of Personal Information collected: name, address, email address, and phone number.
• Purpose of collection: to schedule and manage home visit appointments, communicate with you, and provide you with information or offers related to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our CRM system and service providers to coordinate appointments and services.

• Examples of Personal Information collected: name, email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our CRM system and support team.

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use CRM systems to manage customer interactions and appointments.
• We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We use Facebook Analytics to help us understand how our customers use the Site. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/policy.php. You can also opt-out of Facebook Analytics here: https://www.facebook.com/settings/?tab=ads.
• You can opt out of targeted advertising by:
  ◦ Facebook
  ◦ Google
  ◦ TikTok

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

We use your Personal Information to provide our services, which includes scheduling home visits, offering consultations, and keeping you up to date on new products, services, and offers.

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms

We will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

GDPR (For EEA customers)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@alnasser.com or by mail using the details provided below:

Salah Ad Din Al Ayyubi Rd, Al Malaz, Riyadh 11431, Saudi Arabia